FAQs

1. How do I place an order?
Browse our store, choose your preferred items, select the appropriate size and quantity, and add them to your cart. Proceed to checkout to enter your shipping and payment information and finalize your purchase.

2. What payment methods are accepted?
We support major credit and debit cards along with secure third-party payment providers. All transactions are protected by industry-standard security measures.

3. How can I track my order?
Once your order has been dispatched, a shipping confirmation email with tracking details will be sent to you. You can use this information to follow your delivery status.

4. Do you offer international shipping?
Yes. We ship to most countries worldwide. Available shipping options and costs will be displayed during checkout based on your delivery address.

5. How long does order processing take?
Orders are typically processed within 2–7 business days, depending on order volume and availability.

6. What is your return and refund policy?
Returns are accepted within 30 days of delivery, provided items are unused and in their original condition. Refunds or exchanges are processed in accordance with our return policy after inspection.

7. How can I contact customer support?
If you need assistance with an order or have general inquiries, please contact us at service@thisisformerch.shop or through our contact form. We aim to respond within 24–48 business hours.

8. Are your products made sustainably?
Yes. Many of our products are created using environmentally responsible materials and production practices. Refer to individual product pages for details.

9. Can I cancel or modify my order?
Please reach out to us as soon as possible if you need to make changes. Once an order has entered processing, cancellations or modifications may not be possible.

10. How can I stay informed about new products and offers?
Subscribe to our newsletter and follow our social media channels to receive updates on new arrivals, promotions, and exclusive offers.