Refund Policy
| Policy Category | Description |
|---|---|
| Order Cancellation | Orders may be canceled within 12 hours of placement, provided they have not yet been shipped. A processing fee of 6.9% + $1 will be deducted to cover transaction costs. |
| Return Eligibility | Returns are accepted within 30 days from the purchase date or 14 days from delivery, whichever occurs first. Returned items must be unused, unwashed, and in original packaging. |
| Return Shipping Responsibility | Return shipping costs are the customer’s responsibility unless the item received is defective, damaged, or incorrect. |
| Refund Approval Criteria | Refunds may be issued for damaged, incorrect, or undelivered items. Customers must provide valid documentation, including order number, purchaser name, and clear photo or video evidence. |
| Exchange Policy | If a delivery issue is caused by the carrier, a replacement will be issued at no additional cost. Errors resulting from incorrect customer-provided information may require payment for replacement items. |
| Exclusions & Limitations | Pre-order items, custom-made products, unauthorized returns, lost or stolen packages, and delays caused by force majeure events are not eligible for refunds or replacements. |
| Undeliverable Shipments | If delivery fails due to incorrect or incomplete address details, and the package is returned or destroyed by the carrier, we are not responsible for replacement or refund. |
| International Orders | International shipments may be subject to customs duties or import taxes depending on destination country regulations. Customers are advised to review local requirements prior to ordering. |
| Contact & Support | For policy-related inquiries or assistance, please contact our support team at service@thisisformerch.shop. |